Jive Unveils 'The Jive Social Network' (Read More)
Posted June 10, 2011
The new program introduces a new way to partner for social media.
The Top 5 Issues in Complaint Management (Read More)
Posted June 10, 2011
Understanding a 360 degree view of your customers
43 Percent of U.S. Businesses Now Successfully Using Social Media (Read More)
Posted June 8, 2011
The appeal of social networks is to win new customers, according to a new survey from Regus.
Real-Time Multilingual Chat for the Call Center: Engaging the Global Market (Read More)
Posted June, 2011
All he wants to do is use his new wireless color printer, but when he tries to print his latest photo – no luck.
11 Tips to Conquer Contact Centers (Read More)
Posted September 14, 2010
When it comes to improving efficiency and increasing return on investment (ROI), Stockford notes, agent performance is always atop the list.
So Many CRM Service Providers, So Little Time (Read More)
Posted September 8, 2010
With so many alternatives in the marketplace, how should your firm choose its CRM solutions and providers? The answer depends on your expectations and scope.
Try Being Unsocial with Customers First (Read More)
Posted September 7, 2010
Today, everything is social — social commerce, social business, social CRM. The list goes on and on.
Text - Who Cares, Not Me (Read More)
Posted May 27, 2010
Lately there's been increased discussion about whether text messaging will become relevant in a B2B marketing environment.
New Challengers Added for Business Intelligence (Read More)
Posted May 27, 2010
Lately there's been increased discussion about whether text messaging will become relevant in a B2B marketing environment.
Right Now Brings Cloud Monitoring to the Suite (Read More)
Posted March 5, 2010
With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.
Make Use of Customer Feedback (Read More)
Posted March 5, 2010
Enhance CRM with online feedback analytics.
Recessions Make for Strange Bedfellows (Read More)
Posted March 3, 2010
How the recession brought marketing and customer service closer together.
Customers Don’t Buy What You Sell (Read More)
Posted February 2010
Your company is more than the sum of its transactions
Profiting from the Nonprofits (Read More)
Posted February 2010
The for-profit world should heed the hard-won lessons of the nonprofits
CRM: Customer Relationship Mobile (Read More)
Posted Feb 3, 2010
Learn the value of integrating a mobile component into your CRM strategy.